When can I come and look at the vehicles?
Viewing is generally open from the day before the auction (8am - 5pm) and on the morning of the auction itself (from 8am). Please check the auction catalogue or ring the auction coordinator as these times are subject to change.
When are your auctions held?
For specific auction times and dates please refer to the auction catalogues of your closest Manheim location.
Can I find out the reserve?
We do not disclose the reserve on any of the items we sell on behalf of our vendors. We cannot disclose a ‘ball park’, ‘rough idea’, or ‘guesstimate’ however you may purchase a ‘Vehicle Auction Report Book’ for $10.00 which provides a guide on past sales.
How do I bid?
We have two ways of bidding:
1 Online
To bid online you will need to fill out the online registration form and supply the required information. For more information on online bidding please call our Customer Support Centre on 0800 408 488 (option 3).
2 In Person
To bid in person, you will need to visit the site of where the auction takes place and register at reception the morning of the auction. Registration is free and you will be required to provide photo ID such as a current Passport or Drivers Licence.
What happens if I'm successful in an auction?
You will be required to pay a 10% deposit (or $500.00 minimum, whichever is greater) in the lane if you are the highest bidder on the day. You can pay by cash, credit card (you will incur a 1.43% surcharge, however American Express and Diners are not accepted) or EFTPOS. Personal cheques and business cheques are not accepted. You are also required to pay the balance of your purchase by 4pm the following day.
What other fees do I have to pay?
On top of the purchase price of your vehicle you will have to pay a Buyer Administration Fee, a Buyer Security Fee and a Handling Fee. There is also a Government charge that will need to be paid after the sale of an item. This Government charge applies to all BIDNOW and BUYNOW vehicles. Please check the catalogue for fee’s associated with an auction or contact the auction coordinator.
Can I start the cars?
Due to Health and Safety issues you will not be able to start any vehicle located out on our pad. You will however, see and hear the vehicle running through the auction lane on auction day. We also provide a road test report which is located on the front windscreen of each vehicle which will give you a guide as to the general condition.
Are all of the cars sold with a Road Worthy Certificate?
No. If a vendor provides a current RWC and/or current registration this will be advertised on our website and announced prior to the vehicle being auctioned.
What about vehicle books and accessories?
It is important to remember that the vehicles are auctioned by us in the condition that they are given to us to do so. For example if there is usually a spare key sold with a particular model of car, and we have only been provided with a master key by the vendor, then that’s how the vehicle will be sold. We are under no obligation to get in contact with the vendor and question them with regards to missing keys, books and accessories. In saying that, if there are service books and/or history supplied with the vehicle, you will have the opportunity to view them on the public viewing day up until the start of the auctions.
Can I sell my car here?
We can auction your car for you. You will need to make an appointment to have an appraisal done firstly. Please call your local office to arrange. These numbers can be found on our Locations page. You will need to be aware that any finance owing on a vehicle must be cleared first, and we cannot accept any vehicle with any major accident damage, however we do have a damaged vehicle auction specifically for damaged vehicles.
How do I login?
Once you have successfully reached the Manheim website, located on the right side of the page you will see two blank fields with a login button. Fill in the appropriate details and click “Login”. Typically your username will be your email address.
What are the costs to register as a full member for Manheim?
You will be required to pay a bidding bond and a bidding bond administration fee. Bidding bonds are only required to bid and buy vehicles online. There is no charge to register and bid in person at any of our locations. For further information please refer to the online registration form.
How do I request a refund of my bond if I no longer wish to bid online?
You will need to send an emailed request to support@manheim.co.nz stating you would like a refund and supplying your username. If the bond was paid more than a year ago, you will need to also supply your BSB and Account Number.